Pengaruh beban kerja, work life balance, dan dukungan sosial terhadap kinerja karywan melalui burnout sebagai varibel intervening di Pt. Indokom citra persada

Muhammad, Rayhan Hidayat (2026) Pengaruh beban kerja, work life balance, dan dukungan sosial terhadap kinerja karywan melalui burnout sebagai varibel intervening di Pt. Indokom citra persada. PENGARUH BEBAN KERJA, WORK LIFE BALANCE DAN DUKUNGAN SOSIAL TERHADAP KINERJA KARYAWAN MELALUI BURNOUT SEBAGAI VARIABEL INTERVENING DI PT. INDOKOM CITRA PERSADA, 5 (4). pp. 717-729. ISSN 2964-898X

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Official URL: https://unars.ac.id/ojs/index.php/jme/article/view...

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja, work-life balance, dan dukungan sosial terhadap kinerja karyawan melalui burnout sebagai variabel intervening pada PT Indokom Citra Persada. Penelitian ini dilatarbelakangi oleh tingginya tuntutan pekerjaan dalam industri pengolahan dan ekspor kopi yang berpotensi memengaruhi kondisi psikologis serta kinerja karyawan. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan teknik pengumpulan data melalui observasi, wawancara, dokumentasi, studi pustaka, dan penyebaran kuesioner kepada karyawan PT Indokom Citra Persada. Analisis data dilakukan menggunakan pendekatan Partial Least Square (PLS).Hasil penelitian menunjukkan bahwa beban kerja berpengaruh positif dan signifikan terhadap burnout serta berpengaruh positif dan signifikan terhadap kinerja karyawan. Worklife balance terbukti berpengaruh positif dan signifikan terhadap kinerja karyawan, namun tidak berpengaruh signifikan terhadap burnout. Dukungan sosial menunjukkan pengaruh positif tetapi tidak signifikan terhadap burnout maupun kinerja karyawan. Selain itu, burnout tidak berpengaruh signifikan terhadap kinerja karyawan. Hasil pengujian pengaruh tidak langsung juga menunjukkan bahwa burnout tidak mampu memediasi hubungan antara beban kerja, work-life balance, dan dukungan sosial terhadap kinerja karyawan. Dengan demikian, peningkatan kinerja karyawan pada PT Indokom Citra Persada lebih dipengaruhi secara langsung oleh faktor beban kerja dan work-life balance dibandingkan melalui mekanisme burnout. Employee performance is a crucial factor in achieving corporate goals. Performance is influenced by workload, work-life balance, and social support, and can decline due to burnout. This study aims to analyze the influence of workload, work-life balance, and social support on employee performance through burnout as an intervening variable at PT. Indokom Citra Persada. This research is motivated by the high job demands in the coffee processing and export industry, which have the potential to affect the psychological condition and performance of employees. These conditions prompt the company to understand the factors that can affect employee performance, both directly and through the condition of burnout. The study utilizes a quantitative approach with a sample of 51 employees. Data were collected through observation, interviews, documentation, literature review, and questionnaire distribution, and then analyzed using the Partial Least Square (PLS) method. The results of the study show that workload has a positive and significant effect on burnout and employee performance. Work-life balance has a positive and significant effect on employee performance, but does not have a significant effect on burnout. Social support has a positive but non-significant effect on both burnout and employee performance. Burnout also does not have a significant effect on employee performance. Furthermore, burnout is unable to mediate the influence of workload, work-life balance, and social support on employee performance. The research findings indicate that the improvement of employee performance at PT. Indokom Citra Persada is more directly influenced by workload and work-life balance rather than through the mechanism of burnout. The results of this study are expected to serve as a consideration for company management in formulating policies that support the enhancement of employee performance.

Item Type:	Article
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Ekonomi Fakultas Ekonomi > S1 Manajemen
Depositing User:	MUHAMMAD RAYHAN HIDAYAT
Date Deposited:	29 Oct 2026 04:54
Last Modified:	29 Oct 2026 04:54
URI:	http://repository.unars.ac.id/id/eprint/5057

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